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Responding to a Customer Thank You
by Ginny
Our business sells event space. One of our coordinators did an outstanding job to help a client and her boss was sent a letter complimenting the coordinator's abilities. The boss asked me to answer that letter. What should I say? Hi Ginny, You can say, Thank you for passing along your appreciation for the work of Wile E. Coyote, one of our best coordinators. He was just doing his job . . . but we are very proud of our team. Wile is a regular contender for Employee of the Year, and we will keep your letter—and others—in our files for consideration for that important award. Regards, Dax
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