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Business letter

I need to write a letter to a customer telling them that we cannot take them as a client right now and do all the work they wanted done. We are not properly staffed at this time to take on the workload.

This is from a tax/accounting firm.

I am really bad with using the right words for business letters. Please help!

Thanks




Answer:

The following is a sample you can use:

Thank you for considering ACME Accounting as your company accounts manager.

Here at ACME Accounting, we take our service quality very seriously. Unfortunately, we are not properly staffed at this time to take you on as a client. If we do, we will only be giving you sub standard quality and we do not wish to do that.

We apologize for the inconvenience and we would like to recommend Creative Accounting as your account manager. We have worked with them on many projects before and they take their service quality as seriously as we do.

Regards,
Dax


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