Billing Problems

When dealing with a billing problem, acknowledge the error. If it is your fault, apologize and explain why you made the error and what you will do to correct it.

If the problem is the customer's fault, explain their error and offer solutions as to how they can correct it. State clearly what you expect of the customer.

Express that you value their business and wish to continue working with them, confident that the present billing problems will be taken care of.

Below is a sample letter correcting a seller's billing error.

Dear Mr. Lestat:

Our February invoice lists two deliveries, each for 150 gallons of blood, delivered to our Transylvania castle on the 10th and the 13th. However, we never received the blood on the 10th due to the snowstorm. The blood we received on the 13th was to make up for the missed delivery.

The storm created a lot of confusion for the entire county. I would appreciate if you couldresolve this matter by sending us a corrected invoice. Enclosed is a payment covering the June 13th delivery.

Thank you for your time and attention.

Sincerely,
Count Dracula

This advice and sample was modified from 3001 Business & Sales Letters. We highly recommend that you use it.click hereto find out more.

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